Your data
Data Deletion Instructions
How to remove AdOperator's access to the data of your Meta (Facebook) business and have that data deleted from AdOperator.
1. Remove AdOperator's access
If you connected your business with Continue with Facebook, an admin of the business can remove the access at any time in Meta:
- Open Meta Business Settings for the business.
- Go to Integrations, then Connected apps.
- Select AdOperator and choose Remove.
This revokes the access token AdOperator uses for your business straight away. If you connected with a system-user access token instead, revoke that token under Users, System users in the same settings.
2. Ask us to delete your data
Removing the access stops new data from reaching us. To have the data we already received deleted, email contact@adoperator.ai with the subject “Data deletion request” and include:
- the ID or name of your Meta business portfolio, or the name of your AdOperator workspace;
- an email address of an admin of that business or workspace, so we can verify the request.
We will confirm that we received the request. Within 30 days we delete the stored Meta access tokens of that business and the Meta data we received for it, as described in our Privacy Notice, and we confirm by email when it is done. Backups roll off on their normal schedule. We keep only records we must keep by law, such as invoices.
3. Questions about personal data
If you are not a business customer but believe AdOperator holds personal data about you that came from Meta, email contact@adoperator.ai with the subject “Privacy request”. Your other rights are described in our Privacy Notice.